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10 Responsibilities of Education Support Workers in Australia

10 Responsibilities of Education Support Workers in Australia


Education Support Workers (ESWs) play a critical role in the Australian education landscape, acting as invaluable allies to teachers and students in primary and secondary schools across the country. As essential members of the educational community, ESWs provide essential support in various aspects of school life, ensuring that students receive the attention and assistance necessary for academic success. These professionals, often known as teacher aides or education assistants, work closely with teachers, administrative staff, and other educational personnel to create a positive and inclusive learning environment.

In Australia, ESWs often hold qualifications such as the Certificate III in School Based Education Support or the Certificate IV in School Based Education Support. Alternatively, they may have completed a Teacher Assistant Course. These education support courses are designed to provide ESWs with the knowledge, skills, and tools required to perform their roles effectively and make a tangible difference in the lives of students.

In this comprehensive and engaging article, we will delve into the ten main responsibilities of ESWs, shedding light on their crucial role within the School Based Education Support industry in Australia. Drawing on factual data and insights, we will explore the essential duties of these professionals, focusing on topics such as classroom support, special needs assistance, behavioural management, and student advocacy. This article aims to provide a thorough understanding of the role and responsibilities of Education Support Workers, highlighting the significance of their contribution to the Australian education system.

Supporting classroom learning:

In the dynamic and fast-paced world of education, providing robust classroom support is a cornerstone of the Education Support Worker’s (ESW) role. These dedicated professionals work diligently alongside teachers, contributing to the creation of a well-organized, efficient, and engaging learning environment for students.

A key aspect of supporting classroom learning involves assisting teachers in the delivery of lessons and the facilitation of learning activities. ESWs contribute to the preparation of instructional materials, the setup of resources, and the organization of the learning space. They also help students comprehend the curriculum by offering clarification, guidance, and individualized support when needed.

In Australia, the demand for ESWs has grown significantly in recent years. According to the Australian Government’s Job Outlook, the number of people working as education aides (including ESWs) increased from 69,100 in 2014 to an estimated 89,000 in 2019. This growth reflects the recognition of the importance of ESWs in enhancing student learning experiences and supporting teachers in their day-to-day duties.

Assisting students with special needs:

Some ESWs may work specifically with students who have disabilities, learning difficulties, or other special needs. In this capacity, they may help implement tailored learning plans and adapt teaching methods to suit each student’s needs. The Certificate III in Education Support and Certificate IV in School Based Education Support both cover strategies for working with students with special needs.

Providing one-on-one support:

ESWs may be responsible for providing one-on-one support to students who require additional assistance. This can involve helping with reading, writing, math, or other subjects. By completing a teacher assistant course, ESWs gain the skills and knowledge necessary to support students in their learning journey effectively.

Behaviour management:

In the diverse and dynamic realm of education, effective behaviour management is essential for creating a safe, orderly, and productive learning environment. Education Support Workers (ESWs) play a significant role in maintaining this positive atmosphere, working in tandem with teachers and other school staff to address and manage behavioural issues that may arise.

Effective behaviour management is not only vital for maintaining a conducive learning environment but also for fostering students’ personal and social development. According to a 2017 report by the Australian Council for Educational Research (ACER), the quality of students’ behaviour is a strong predictor of their academic performance, mental well-being, and future life outcomes.

Education Support Workers contribute to behaviour management in various ways. They may be responsible for implementing and monitoring behavioural support plans tailored to individual students or assisting teachers in managing classroom behaviour through proactive strategies, such as setting clear expectations, establishing routines, and reinforcing positive behaviours.

ESWs also play a crucial role in addressing behavioural issues by working closely with students, understanding the underlying causes of their behaviour, and providing appropriate support and guidance. This can involve collaborating with teachers, school counsellors, and other professionals to develop strategies and interventions aimed at promoting positive behaviour change.

Monitoring and evaluating student progress:

Education Support Workers are responsible for monitoring and evaluating student progress, providing feedback to teachers, and helping to identify areas where students may need additional support. This requires a strong understanding of educational assessment and evaluation techniques, which can be gained through relevant education support courses.

Supporting students’ social and emotional well-being:

Education Support Workers (ESWs) play a pivotal role in nurturing the social and emotional well-being of students, which is a critical aspect of their overall educational experience. As compassionate and empathetic professionals, ESWs are well-equipped to provide emotional support and guidance to students, fostering a positive and inclusive school environment where learners can thrive.

A strong foundation in social and emotional well-being is crucial for students, as it impacts their ability to cope with challenges, build relationships, and engage in learning. In fact, a 2015 study by the Australian Research Alliance for Children and Youth (ARACY) revealed that students who have a higher sense of social and emotional well-being are more likely to achieve better academic outcomes, have higher levels of engagement in school, and demonstrate lower rates of behavioural issues.

Education Support Workers provide invaluable support to students’ social and emotional well-being in various ways. This may include active listening, offering guidance, and providing a safe space for students to express their thoughts and feelings. ESWs may also facilitate group activities that foster positive interactions, promote personal development, and help students build essential skills, such as resilience, empathy, and effective communication.

Assisting with administrative tasks:

ESWs often support teachers and other school staff by performing various administrative tasks, such as maintaining records, managing resources, and coordinating events. This ensures that the school operates efficiently and that teachers can focus on their core teaching responsibilities.

Supporting students during extracurricular activities:

Education Support Workers may also assist students during extracurricular activities, such as sports, clubs, and school trips. This involves supervising students, ensuring their safety, and facilitating their participation and engagement in the activities.

Professional development and collaboration:

In the ever-evolving landscape of education, continuous professional development and collaboration are integral aspects of an Education Support Worker’s (ESW) journey to excellence. By engaging in ongoing learning opportunities and working closely with fellow professionals, ESWs can enhance their skills, stay abreast of the latest educational trends, and contribute to the overall effectiveness of the schools in which they work.

A crucial component of an ESW’s professional growth is participating in workshops, seminars, and conferences that focus on topics such as pedagogy, special needs education, and classroom management. In Australia, numerous organizations and institutions offer professional development opportunities tailored specifically for ESWs, including the Australian Special Education Principals Association (ASEPA) and the Australian Council for Educational Research (ACER).

teachers, school staff, and other educational professionals, exchanging ideas, sharing resources, and discussing best practices. This collaborative approach not only fosters a supportive and inclusive educational community but also enhances the learning experiences of students and the overall effectiveness of schools.

A 2019 report by the Australian Institute for Teaching and School Leadership (AITSL) highlights the importance of collaboration in the education sector, noting that when educators work together effectively, they can achieve better results for students, foster a positive school culture, and reduce teacher workload.

Advocating for students:

Finally, ESWs act as advocates for students, ensuring that their needs are met and their voices are heard. This may involve working with families, teachers, and other professionals to develop strategies and access resources that support student success.


The role of Education Support Workers in Australia is multifaceted and essential to the success of students and the overall functioning of schools. With a range of responsibilities, from supporting classroom learning to advocating for students, ESWs play a critical role in fostering a positive and inclusive learning environment.

By completing education support courses such as the Certificate III in School Based Education Support, the Certificate IV in School Based Education Support, or the Teacher Assistant Course, ESWs acquire the skills and knowledge necessary to effectively carry out their duties. As a result, they become invaluable members of the educational community.

In summary, Education Support Workers are key contributors to the Australian education system, assisting teachers and students in numerous ways. Through their dedication, expertise, and commitment to professional growth, ESWs help create a better future for students and enhance the quality of education across the country.